Shipping policy

Shipping Policy for The Microbiome Shop

**1. General Information**  
We ship to customers in Australia and the United States. Orders are processed within 1-3 business days, excluding weekends and holidays. Shipping times and rates depend on your location and the chosen method during checkout.

**2. Shipping Methods and Costs**  
- **Australia:** Standard and express options are available. Rates vary based on package weight and destination.  
- **United States:** Standard shipping with tracking is offered. Expedited options may be available at checkout.  

**3. Tracking and Delivery**  
All shipments include tracking information, provided upon dispatch. Delivery times may vary but typically range between 3-10 business days depending on your location.

**4. International Duties and Taxes**  
Customers are responsible for any customs duties, taxes, or fees applicable in their country. These are not included in the shipping charges.

**5. Returns and Undeliverable Packages**  
If a package is returned due to an incorrect address or being unclaimed, reshipping fees will apply. For damaged or lost items, please contact us within 7 days of receipt.

**6. Legal Compliance**  
Our shipping practices comply with consumer protection laws in Australia (e.g., Australian Consumer Law) and the United States (e.g., FTC regulations). We aim to ensure transparency and timely delivery.

For further questions, contact us at admin@bestgutmedical.com.